Shipping Information
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Please note: tracking information will be updated online one (1) business day after your order has been shipped.
You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and we no longer have any responsibility for taking care of the goods from that point.
Duties and Taxes
United States
By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.
To simplify this process, your order indicates your agreement to authorize ROACHKILLAZ to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:
“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”
Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $800, or otherwise requires formal entry.
Shipping Costs and Delivery Times
We will deliver you goods to the address you give us for delivery at the time you make your order.
Delivery days are estimates only and are not guaranteed. We will always try to deliver your goods within our estimated delivery times below but actual delivery times are sometimes outside of our control. Accordingly, unless you and we specifically agree otherwise, the delivery deadline for the goods is not essential.
We normally deliver all items in a multiple product order together. However, sometimes your order might be split into separate deliveries to allow us to process and deliver your products more efficiently.
If we fail to deliver within the estimated delivery time, and you have not agreed to a new period for delivery, you may cancel your contract, with any payment refunded. For further information, please see our Return Policy.
Please allow us up to 4 business days to process your order.
USA
| Priority | |
| Under $300 | FREE (7-14 days) |
| Over $300 | FREE (7-14 days) |
Failure to Deliver
Should we be unable to deliver the goods to your specified delivery address, and we are unable to re-arrange delivery after we have made reasonable efforts to do so, then we may cancel your contract, with any payment refunded. Without prejudice to your return and/or cancellation rights, if your cleared payment is not received (or reversed) but you have received the goods, you must pay for them or return them in accordance with our reasonable instructions, without damage and at your own expense. For further information about returning goods to ROACHKILLAZ, please see our Return Policy.