The ROACHKILLAZ Return Policy
COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, ROACHKILLAZ will be flexible in accepting late returns: the period in which a return may be requested will be extended to 30 calendar days from the receipt of your order.
Free return shipping is offered to customers located in Canada, the United States and Japan. To return one or more items from an order:
- The return must be requested within 30 days of the delivery date
- The item must be in its original, unused, unaltered and unwashed condition
- The item must be returned with the tags and packaging in their original condition
Please note: Final Sale items are not eligible for return.
Footwear: when trying on footwear for the first time we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The packaging must be in original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.
Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to socks, underwear, swimsuits, etc.
Face Masks: in the interest of hygiene, face masks and face coverings are considered Final Sale.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our us immediately so that they can help resolve the issue.
ROACHKILLAZ reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
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Returns
To initiate a return, please submit a request for a Return Authorization (RA) through the contact portal at ROACHKILLAZ.COM. ROACHKILLAZ adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Guest Orders: If you placed your order as a guest, you must create an ROACHKILLAZ account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.
Canada, the United States and Japan.
Customers receive free shipping for returns.
Please follow this step-by-step guide to initiate a return request:
Step 1 – Use contact portal and put “RETURN” as title, include the ORDER NUMBER and state the product defect.
Step 2 – Request a prepaid return label (PPL)
Step 3 – Your PPL and return instructions will be sent to the e-mail address associated with the order.
Step 4 – Print the label out and carefully follow the instructions.
International Returns
International customers (excluding those in Japan) are responsible for covering the cost of return shipments and coordinating the return with their local post.
Please follow this step-by-step guide to initiate a return authorization:
Step 1 – Use contact portal and put “RETURN” as title, include the ORDER NUMBER and state the product defect.
Step 2 – Request a return authorization (RA)
Step 3 – An RA number and return instructions will be sent to the e-mail address associated with the order.
Step 4 – Follow the instructions and coordinate the return with your local postal service.
Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.
Exchanges
ROACHKILLAZ does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Refunds
Once the returned merchandise has been quality checked and approved, ROACHKILLAZ will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 7 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.
Frequent Returns
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
ROACHKILLAZ reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy will be sent back to the original shipping address.